Returns & Exchanges
At Reptile Pets Direct, we want you to be completely satisfied with your fashion purchases. If your items aren't a perfect fit, you can return or exchange unworn merchandise within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Carefully place the unworn apparel with original tags attached into the original shipping mailer or a secure box.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely tape it to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing